Returns & Refunds

1. Custom Made-To-Order Policy

Every single product available on our storefront is manufactured on demand in our Jumeria Workshop specifically for you. Because of this, we do not support refunds, returns, or cancellations for change-of-mind once a print job has been initiated on our machines.

Please verify your model sizes (e.g. coffee portafilter diameters or bike accessory spacing dimensions) carefully before placing your order.

2. Flawless Fitment & Quality Guarantee

We stand behind our engineering calibrations. If any product you receive exhibits:

• Severe surface delamination or printing errors
• Fitment errors outside our calibrated digital caliper tolerances
• Physical cracking or breakage during shipping transit

We will reprint and dispatch a replacement part immediately at zero charge to you.

3. Filing a Quality Claim

To file a replacement claim for a defective or damaged print:

1. Take a clear photo or short video showing the defect, fitment issue, or shipping damage.
2. Contact our workshop coordinators on WhatsApp or send an email to hello@forgedlayer.ae within 7 days of delivery.
3. Specify your Order ID and the part name (e.g. Xbloom Button Covers).

Once our engineers verify the tolerance anomaly, a replacement print job will be immediately scheduled.

4. Custom Bespoke Projects

Custom orders, bespoke CAD alterations, or parts customized with names or company logos are completely final sales and cannot be modified or refunded under any circumstances once the print starts. Defective custom prints will, however, be reprinted and replaced under the standard quality guarantee.